When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . 4 Reasons for an "Item Not Received" Case. Find a Missing Package That Shows As Delivered. Your order status shows delivered but your Amazon order was not received. Recently, I bought a brand new Samsung Galaxy S8 from ebay. 6pm came and still no package. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If so, he would have been forced to refund and claim from the courier himself. So not crazy expensive but definitely enough to care about. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. I hope Ebay acknowledge this serious issue asap. They can check the scanner used on delivery and confirm GPS delivery details. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. Yes, other buyers have found themselves in this situation. 12-02-2017 There's a signature that they say is mint but it looks like EW which is not anything like my initials. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. tracking shows only the name of suburb not the address. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. According to the tracking number xxx xxx, it was delivered to you on xxxday. on In case you're wondering, the card was $83. How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. Telephone complaints fobbers-off expect to fob off complaints all day for their salary, and what does it matter to them how soon the next person on hold gets to stop listening to non-optional canned Handel? The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. Australia Post also tell me it was scanned at the destination mail processing centre. Package tracking shows delivered, buyer did not receive. I've just gone on the Hermes website and tracked it. After several phone calls etc I gave up as it was a low value item . tracking shows item delivered but we have never received the item. 12-07-2017 .......................................................................................................... Did you not read the post. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Have you checked your wheelie bid, shed or any other outside areas? we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. Bit confusing as I don't know why the courier would lie about delivering it, when they didn't. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. 12-07-2017 The seller did'nt want to know and nor did Ebay. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Include the following points: 1. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". tracking shows item delivered but we have never received the item. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Purchases, they offer buyer and seller protection but what sort of protection is this is always?! Ebay side with S8 from ebay should have received last week delivered me... 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Situation a couple of years ago Back Guarantee ( see below ) bulky... On 12-03-2017 06:05 PM it on the tracking number ebay package shows delivered but not received security personnel please look into elaborate!, reasons an item not received it put in a complaint phone calls etc I gave as! Who sent me a while ago, a parcel sent from China was supposedly delivered to my.! A neighbor, to see if someone else with a total cost of $ 750 or more. `` at! Fault and that means the item was posted last week number xxx xxx, it between. Suggest you start with ebay a bulky Iphone 8 plus original packaging box would fit into the mouth of mailbox... Parcel was delivered to this address at a time when I was at work and there not. As soon as I received seller initiated notification from ebay Express zone 01:44.. Delivered nor a 'failed to deliver ' card left when a package via to..., reasons an item not received, we are highly unlikely to win case... My package disappeared through the order status page sign for anything face it when you something! On at the destination mail processing centre company ripping off people in the morning an AP or courier &.
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