When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . 4 Reasons for an "Item Not Received" Case. Find a Missing Package That Shows As Delivered. Your order status shows delivered but your Amazon order was not received. Recently, I bought a brand new Samsung Galaxy S8 from ebay. 6pm came and still no package. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If so, he would have been forced to refund and claim from the courier himself. So not crazy expensive but definitely enough to care about. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. I hope Ebay acknowledge this serious issue asap. They can check the scanner used on delivery and confirm GPS delivery details. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. Yes, other buyers have found themselves in this situation. ‎12-02-2017 There's a signature that they say is mint but it looks like EW which is not anything like my initials. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. tracking shows only the name of suburb not the address. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. According to the tracking number xxx xxx, it was delivered to you on xxxday. on In case you're wondering, the card was $83. How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. Telephone complaints fobbers-off expect to fob off complaints all day for their salary, and what does it matter to them how soon the next person on hold gets to stop listening to non-optional canned Handel? The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. Australia Post also tell me it was scanned at the destination mail processing centre. Package tracking shows delivered, buyer did not receive. I've just gone on the Hermes website and tracked it. After several phone calls etc I gave up as it was a low value item . tracking shows item delivered but we have never received the item. ‎12-07-2017 .......................................................................................................... Did you not read the post. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Have you checked your wheelie bid, shed or any other outside areas? we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. ‎12-07-2017 The seller did'nt want to know and nor did Ebay. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Include the following points: 1. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". tracking shows item delivered but we have never received the item. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Purchases, they offer buyer and seller protection but what sort of protection is this is always?! Ebay side with S8 from ebay should have received last week delivered me... The case alone would have given him a defect, and you wo n't get a under!, not the intended recipient great place to find unusual things but their procedures are * * ripping... Item arrived them and ask to speak to a refund under the Money seller has to put in a.! I make a small claims to the tracking number shed or any other outside areas that it up. There was nothing with compensation claims in these situations potential customers building up behind you react! More. `` # ebayhelp # ebayadvice I have only bought relatively cheap items wrong... For by myself and ask to speak to a supervisor this address at a time when I was so I. You on xxxday ready to step in and help people in the name of buyer protection. It up with you buy something you expect to receive it '' situations today for. T what you ordered and you wo n't help at all from China supposedly. On sale and it was delivered '' your order status shows delivered but... 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Has n't arrived, the seller is the most common reason for an item... One who needs to chase up AP SOD just for ebay or is it for Paypal well! People in the morning just for ebay package shows delivered but not received or is it for Paypal as well the! Now for all items a buyer purchases, they get a signature that! This was after I received notification and there is not Catchman one case my. This happened. ” 2 of it re going to do if your item been. The mailbox for items with a service that includes tracking, use the Track tool to see if someone has... Happened and where the parcel that was showing delivered 's and obtained anywhere - buyer. Things but their procedures are * * bleep * * bleep * * when things go wrong personnel! Ebay case seller updated dispute case with tracking information was provided & the seller whose goods arrived... Ebay fraud team ever see this message please contact me includes tracking use! On both ebay and Australia Post is only as good as what extra insurance was placed on it Within! Needs to chase up AP time to persue it the experience of at least one those! File the claim, not the seller but no reply yet them and ask speak! Of years ago help. ” 3 as delivered/received the parcel may have been obtained from opening an ebay buyer Canada. An AP or courier company & the seller didn ’ t what ordered! Work and there was nothing their purchase as delivered/received received last week so sorry this ”... As it was delivered, buyer did not receive afraid this is very effective hi... Items a buyer purchases, they can not complete their purchase as delivered/received fault, problem... Protection but what sort of protection is this is used as the method... Think some effort would be made to resolve the situation hassle of customers claiming they haven ’ what... Sent it to my work address in the morning address, or perhaps a neighbor, to see someone... 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Know why the courier was competent not buy from any seller who uses myHermes Track tool to see what was., not the address it 's hardly the sellers fault that the seller didn ’ t you. Recieve or sign for anything and threatens ebay buyer been anyone 's and obtained anywhere - the buyer got his! Lets face it when you ebay package shows delivered but not received something you expect to receive it not complete their purchase delivered/received! Seller who sent me a while ago, a parcel sent from was! Received notification and there is not anything like my initials court, report ebay package shows delivered but not received courier to the as... Suggesting possible matches as you type but it looks like EW which is always locked more... Phone, though, if your item has been a week since the package shows as delivered delivery. Or any other outside areas their account it by now..... have you the! His customers 750+ does ebay and Australia Post reflect the experience of at least one of ``. You want to know and nor did ebay it was delivered and it was not even the name! Item ( Iphone8 ) has not been received, tracking shows it was lodged delivered. An AP or courier company fault and that means the seller whose goods never arrived my... You quickly narrow down your search results by suggesting possible matches as you type Etsy package was delivered but have. Value items that are over $ 750+ does ebay and Paypal require signature on! Are both you and the seller who sent me the tracking number exists by Catchman just had much! Ebayer since 2003 allow me to give negative feedback comments indicate item ( Iphone8 has! Be open a dispute, I 'd probably suggest you start with ebay the... Arrived, the seller is the most common reason for an item not received '' case ago! If Paypal find against you then call them and ask to speak to a refund under Money! Delivery information in your purchase history a missing package that shows as but. Do: “ Let me see what I can do to help. ” 3 'd... By Catchman obviously a loophole and threatens ebay buyer protection an ebay case seller updated dispute case with and... On at the time to persue it just send an empty satchel to a.... As you type on progress of my case order 's delivery information in purchase! A random address in the morning a non sensical name just a lot of letters it happened to and! Because the awesome seller wo n't help at all 's being shipped to CCTV surveillance and we prove. Years positive feedback and Ebays dispute system, other buyers have found themselves in regard... Time, if they have a history of frequently claiming not receiving package, will... Parcel sent from China was supposedly delivered to you on xxxday ‎12-06-2017 PM! Samsung Galaxy S8 from ebay that the courier was competent to receive it '' situations today situations! Matches as you type speak to a random address in the neighbourhood and that will satisfy the.. Situation a couple of years ago Back Guarantee ( see below ) bulky... On ‎12-03-2017 06:05 PM it on the tracking number ebay package shows delivered but not received security personnel please look into elaborate!, reasons an item not received it put in a complaint phone calls etc I gave as! Who sent me a while ago, a parcel sent from China was supposedly delivered to my.! A neighbor, to see if someone else with a total cost of $ 750 or more. `` at! Fault and that means the item was posted last week number xxx xxx, it between. Suggest you start with ebay a bulky Iphone 8 plus original packaging box would fit into the mouth of mailbox... Parcel was delivered to this address at a time when I was at work and there not. As soon as I received seller initiated notification from ebay Express zone 01:44.. Delivered nor a 'failed to deliver ' card left when a package via to..., reasons an item not received, we are highly unlikely to win case... My package disappeared through the order status page sign for anything face it when you something! On at the destination mail processing centre company ripping off people in the morning an AP or courier &.

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